Refund policy

You have 30 days after delivery to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order confirmation or receipt.

To start a return, email contact@caberly.com with your order number and the reason for the return. Do not ship anything until we reply with a return authorization and the warehouse address for your order. CABERLY orders ship from more than one U.S. warehouse, so the return address depends on the order. We will email you the authorized address after we review your request. Packages sent without authorization, or to any other address, will not be accepted.

If your return is approved, we will send a return shipping label and instructions. For any return question, email contact@caberly.com.

Damages and issues
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us right away so we can review photos and make it right.

What we cannot accept
We cannot accept returns on items that have been assembled, used, or installed, items that are missing parts or original packaging, or custom / made-to-order pieces. Gift cards are not returnable. If you are unsure about your item, email us before you ship anything back.

Exchanges
We do not process direct exchanges. Return the item you have, and after the return is accepted, place a new order for the piece you want.

Refunds
After we receive and inspect the return, we will email you if the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since we approved the refund, email contact@caberly.com.